Superior performance, unmatched value
Accurate transcription empowers organizations to derive profound insights, enhance agent performance, and offer unparalleled customer experiences.
Nova-2, our next-generation speech-to-text model, outperforms all competitors in speed, accuracy, and cost with support for 30+ languages, diverse dialects and accents, and a wide range of fine-tuned use case models.
Nova-2 is specifically engineered to manage background noise, handle cross-talk during calls and meetings, and recognize alphanumerics and account IDs commonly used in call center interactions.
Let your AI agents do the talking
Aura, our inaugural text-to-speech model, produces natural, human-like voices to support real-time conversational AI applications and AI agents.
Lightning fast and cost efficient, Aura is optimized for high-throughput applications at enterprise scale.
From audio to insight in seconds
Audio intelligence models extract actionable insights using real-time APIs powered by task-specific language models.
Automatically extract topics and context, recognize speaker intent, analyze caller sentiment, and precisely summarize interactions to provide exceptional customer experiences.
Unlock customer insights at scale with voice AI
Our comprehensive voice AI platform provides speech-to-text, text-to-speech, and audio intelligence APIs specifically trained for customer service and sales calls. Effortlessly transcribe and analyze every interaction to drive improvements.
Call tracking & analytics
Classify calls based on sentiment and keywords/phrases. Conduct post-call analysis to understand how customers view your products and services. Generate meaningful KPIs and better understand what matters most.
Call driver monitoring
Track caller intent and top call drivers. Understand why customers are calling and make improvements. Identify and mitigate small issues before they become big ones.
Agent performance
Drive coaching and deliver insights to frontline supervisors without the need to manually listen to every single call. Identify key moments in calls to better focus agent coaching.
Agent assist
Streaming transcription enables live call analytics that enhance agent productivity with real-time guidance, increases positive outcomes, and reduces average handle time.
Quality assurance & compliance
Ensure regulatory compliance and adherence to company policies, standard operating procedures, and agent sales strategies.
Partners and Integrations
Enjoy seamless integration with our key partners including: Amazon AWS, AudioCodes, Cognigy, Daily, Five9, Genesys, Kore.ai, OneReach, Replicant, Twilio, Vonage, and more.
