From transcription to sentiment analysis to voice synthesis and AI agents, Deepgram helps CCaaS and contact center platform providers streamline workflows, drive operational efficiency, and improve the customer experience.
Trusted by the world’s top enterprises, contact center platform providers, and conversational AI leaders
Our comprehensive voice AI platform provides speech-to-text, text-to-speech, and audio intelligence APIs specifically trained for customer service and sales calls. Effortlessly transcribe and analyze every interaction to drive improvements.
Call tracking & analytics
Classify calls based on sentiment and keywords/phrases. Conduct post-call analysis to understand how customers view your products and services. Generate meaningful KPIs and better understand what matters most.
Call driver monitoring
Track caller intent and top call drivers. Understand why customers are calling and make improvements. Identify and mitigate small issues before they become big ones.
Agent performance
Drive coaching and deliver insights to frontline supervisors without the need to manually listen to every single call. Identify key moments in calls to better focus agent coaching.
Agent assist
Streaming transcription enables live call analytics that enhance agent productivity with real-time guidance, increases positive outcomes, and reduces average handle time.
Quality assurance & compliance
Ensure regulatory compliance and adherence to company policies, standard operating procedures, and agent sales strategies.
Partners and Integrations
Enjoy seamless integration with our key partners including: Amazon AWS, AudioCodes, Cognigy, Daily, Five9, Genesys, Kore.ai, OneReach, Replicant, Twilio, Vonage, and more.
What could you do with superhuman speech-to-text (>90% accuracy) and real-time transcription speed at just a fraction of the cost of legacy ASR solutions?
