Genesys

Deepgram's speech-to-text integration into Genesys Cloud is generally available through the Genesys AppFoundry, with commercial procurement simplified through Genesys billing. The Deepgram-Genesys Transcription Connector is an advanced integration that brings Deepgram's automatic speech recognition into Genesys workflows natively, without third-party tools or manual intervention.

For contact center teams, this means real-time, high-accuracy STT slots into existing Genesys workflows: agent assist, generative IVR, diarized transcription, call summarization, sentiment analysis, agent coaching, and post-call analytics. With Deepgram's STT and language AI capabilities integrated, Genesys customers can build conversational AI solutions across the suite on a higher-accuracy speech foundation.

Nova-3 hits 5.3% Word Error Rate on clean audio and 6.8% on noisy, real-world audio inside Genesys, with 40x faster inference than legacy STT providers. For QM and Interaction Analytics teams, that translates into cleaner transcripts feeding every downstream rule, redaction step, and sentiment score.

For Genesys Cloud customers, adding Deepgram is a configuration step. Install from AppFoundry, configure routing, and start transcribing.

If you are running Genesys Cloud, the AppFoundry listing is the fastest activation path. For benchmarks on your own audio, deepgram.com/contact-us is the direct route.

• Deepgram Partners with Genesys to Power Conversational AI
• Deepgram and Genesys Partnership: Enhancing Voice Automation with the New Transcription Connector Integration
• Genesys partner page
• Genesys AppFoundry listing
• Genesys and Deepgram (developer docs)
• Contact Deepgram